Return & Refund Policy

Food and Beverage Orders

Due to the perishable nature of food and beverages, we do not accept returns once an order has been prepared, collected, or delivered.

Incorrect or Missing Items

If you receive an incorrect or missing item, please contact us as soon as possible and within 24 hours of receiving your order.

Please provide:

• Your order number;

• Details of issue; and

• Photographs where applicable.

Where appropriate, we may offer:

• A replacement item;

• A partial refund; or

• A full refund.

Food Quality Concerns

If you are dissatisfied with the quality of your order, please contact us within 24 hours of receiving it.

We will investigate the issue and, where appropriate, provide a replacement item, partial refund, or full refund.

Order Cancellations

Orders may be cancelled before food preparation has started.

Once food preparation has begun, cancellations and refunds cannot normally be provided.

Allergies and Dietary Requirements

Customers are responsible for reviewing menu descriptions and allergen information before placing an order.

If you have a food allergy or dietary requirement, please contact us before ordering.

Refunds cannot normally be provided where food has been prepared according to the order submitted by the customer.

Refunds

If a refund is approved, it will be issued to the original payment method used when placing the order.

Refund processing times may vary depending on your payment provider and bank.

Contact Us

If you have any questions regarding your order, please contact us:

Lua Vang

Email: cs2360@bath.ac.uk

Please include your order number when contacting us.