Our Kitchen, Ingredients & Allergen Policy

Our Ethos

We believe that great food starts with quality ingredients, careful preparation, and complete transparency. Every product we make is prepared in small batches with attention to detail, allowing us to focus on quality rather than mass production.

We are committed to providing clear and accurate information about the ingredients used in our products so that customers can make informed choices. We understand that dietary requirements and food allergies are important considerations, and we take our responsibilities seriously.

Ingredients

We carefully select the local ingredients used in our products and aim to provide accurate ingredient information for every item we sell. Product descriptions and ingredient listings are reviewed regularly to ensure they reflect the current recipe wherever possible.

If you have specific dietary requirements or questions about ingredients, we encourage you to contact us before placing an order. We are always happy to provide additional information where we can.

Food Safety

Food safety is a fundamental part of our business. We follow recognised food hygiene practices and maintain high standards of cleanliness throughout food preparation, storage, and handling.

Our kitchen procedures include regular cleaning and sanitising of work surfaces, equipment, and utensils, together with careful ingredient storage and handling practices designed to maintain product quality and safety.

Allergen Information

We provide allergen information for each product to help customers identify ingredients that may affect them. However, while we take allergen management seriously, it is important that customers understand the nature of our production environment.

Our small domestic kitchen handles ingredients that may include nuts, peanuts, milk, eggs, wheat (gluten), soy, sesame, and other common allergens. As a result, there is a risk of unintended allergen cross-contact during storage, preparation, or production.

Steps We Take to Reduce Risk

We actively work to minimise the risk of allergen cross-contact by implementing a range of practical controls, including:

  • Using separate utensils and equipment where appropriate.

  • Using dedicated chopping boards and preparation tools.

  • Thorough cleaning and sanitising of work areas and equipment.

  • Careful storage of allergenic ingredients.

  • Clear ingredient identification and labelling.

  • Following documented food safety and hygiene procedures.

  • Maintaining awareness of allergen risks throughout production.

These measures significantly reduce risk, but they cannot completely eliminate it.

Important Information for Customers with Allergies

Despite our efforts, our products are prepared in a kitchen where allergens are present. For this reason, we cannot guarantee that any product is completely free from traces of allergens.

Customers with severe allergies or sensitivities should carefully consider this information before purchasing. If you have any questions about a specific product or allergen, please contact us before placing your order and we will do our best to assist.

Our Commitment to Transparency

Honesty and transparency are at the heart of our business. We would rather provide clear information about how our products are made than make claims that could give customers a false sense of certainty.

We are continually reviewing our processes and practices to improve food safety and allergen management while maintaining the quality and character of our handmade products.

Thank you for supporting our small business and for taking the time to learn more about how we work.